508@HHS

Technical Assistance FAQ's

Q:	I am buying wireless telephone services. Is this covered by Section 508?
A:	Yes. Both the service, and the devices that the service provider offers under the contract are subject to Section 508. Additionally, support documentation and services must also be accessible.

Q:	What are the reporting requirements for undue burden/commercial unavailablity?
A:	Both exceptions have special forms, in addition to the Determination and Verification document, that must be approved via the Section 508 coordinator.

Q:	What is the process of approval of undue burden
A:	A Requiring Official should contact their Section 508 Coordinator as soon as possible if an Undue Burden is contemplated. The Requiring Official must fill out the Determination and Verification Form, along with the Undue Burden Request form. The Authorizing Official, Section 508 Coordinator, and Section 508 Official all must approve an Undue Burden Request. The Office on Diability will review the approved undue burden request. The US Department of Justice reviews any Undue Burdens as part of its Survey process.

Q:	How do you prove undue burden or commercial non-availability?
A:	Undue Burden is proven by determining that providing an accessible solution would create a significant, enterprise-level business disruption for the OPDIV. Commercial Non-Availability must prove that no product is available that meets the business need, that also meets all of the applicable provisions of Section 508.